Refund & Return Policy – Redstag

At Redstag, we aim to provide you with high-quality products and a smooth, hassle-free shopping experience. However, if you are not completely satisfied with your purchase, our Refund & Return Policy is here to help.

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1. Eligibility for Returns

• Products can be returned within 7 days of delivery.

• Items must be unused, unworn, and in their original packaging, with all tags intact.

• Certain items, including discounted products or limited edition pieces, may not be eligible for return or exchange.

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2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been worn or washed

• Customized or personalized items

• Products returned without original tags or packaging

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3. Refund Process

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 business days to your original payment method.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

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4. Exchanges

We offer exchanges only in cases where:

• The product is defective or damaged, or

• You have received the wrong size or design

To request an exchange, please contact us with your order details at:
info@theurbanmantra.com

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5. Return Shipping

• Customers are responsible for return shipping costs, unless the product received is defective or incorrect.

• In such cases, Redstag will arrange a reverse pickup through our courier partners.

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6. Contact Us

If you have any questions or concerns regarding your order, feel free to reach out to us:

📍 Redstag Apparels Pvt Ltd
The Pride Plaza, S Block, Gurugram, Haryana 122012
📧 Email: info@redstag.in

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We appreciate your trust in Redstag and are committed to making your shopping experience smooth and reliable.